Support

Help with Lisnap, published by Better Life With Apps. If your question is not answered here, write to us — the address is at the bottom of the page.

Getting started

Lisnap turns a photo of something you want to resell into a draft marketplace listing — title, description and item attributes — and cleans up the photos you will post with it.

Photograph the item you want to sell.
Let the app draft the title, description and attributes.
Edit anything that is wrong — condition, size, model, flaws.
Use the cleaned-up images and the copy in your marketplace listing.

There is no signup step. An account is created for you when you install the app, so you can start straight away.

Common questions

Does Lisnap post the listing for me?

No. Lisnap drafts the listing text and prepares the images. You publish them on the marketplace of your choice yourself.

Will it identify the exact model?

Not reliably. Brand, model, size, material and condition are inferred by an AI model from a photo and are often wrong. Check every attribute against the item in your hand before you publish.

Who owns the photos and the text?

You do. You keep the rights to the photos you upload and to the drafted listings and cleaned-up images the app produces for you.

Subscriptions, cancelling and refunds

Where you are billed. Paid plans are sold and billed by the Apple App Store or Google Play, not by us. The price and the renewal terms are shown on the purchase screen before you buy.
Cancelling. On iOS: Settings → your Apple Account → Subscriptions. On Android: Play Store → Payments and subscriptions → Subscriptions. Cancelling stops the next renewal; you keep the plan until the period you paid for ends.
Refunds. Ask the store. We do not hold your payment method and cannot refund you directly. We never see or store your card number.
Restoring a purchase. If you have paid but the app does not show the plan, use the restore option on the purchase screen while signed in to the same store account you bought with.

When a generation fails or looks wrong

Check your connection and try again — generation runs on our servers, so the app needs to reach them.
Give the model more to work on: a sharper, better-lit photo, or a more specific description.
Generate again. Output is probabilistic, so a second attempt with the same input can give a noticeably better result.
Results are not guaranteed to be accurate. Drafted listings are produced by an AI model from a photograph. Brand, model, size, material, condition and any other attribute can be wrong. You are responsible for correcting every field against the item you actually hold before you publish a listing, and for the accuracy of what you publish.

Account and data

There is no signup. We do not ask for your name or your email address, and there is no password to lose. Your account is created anonymously from your installation of the app.
Deleting your account. Write to privacy@blwapps.com. The deletion page explains what to include, what is removed and what is kept.
Your privacy rights. Access, correction, erasure, restriction, portability and objection — write to privacy@blwapps.com. The Privacy Policy has the detail.
Where your data is. On our own servers at Hetzner in Helsinki, Finland, inside the EU.

Contact

Write to support@blwapps.com. To get a useful answer faster, include:

your device and its operating system version;
the app version, from the app's settings screen;
what you expected to happen and what happened instead, with a screenshot if you can.

For privacy and deletion requests, write to privacy@blwapps.com instead.

Legal

The Privacy Policy and the Terms of Use apply to your use of Lisnap.